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How long does it take to ship my item?
My money was refunded with a note saying the item was backordered. Why?
How can I pay for my order?
How do I remove items from my shopping cart?
How can I change the quantity for a product in my shopping cart?
Can I place an order for a product that is out of stock?
How can I view the shipping fees?
What carrier(s) are used to ship my orders?
Do you ship to APO and FPO addresses?
Do you ship to PO Boxes?
What about expedited (faster) shipping?
How do I track an order?
Why does my tracking number not track?
Can I cancel an order?
How can I have a product returned?
What information do I need to return a product?
When will I receive credit for my returned item?
Do you ship outside of the United States?
Can I pay for orders with a Canadian PayPal account?
Is my personal information safe?
What if I decide I do not want the item and refuse the delivery?
What if my shipment arrives damaged?


How long does it take to ship my item?
Shipping normally occurs within 2-4 business days after payment is received.

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My money was refunded with a note saying the item was backordered. Why?
While we do our best to keep every item in stock all the time, backorders do occasionally occur. In case of a backorder, your money will be refunded and a future credit of $2.00 will be provided to you. This $2.00 credit will be good towards any future purchase from our site.

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How can I pay for my order?
For product payments, we accept credit cards and U.S. PayPal payments for orders under $500.00. We also accept cashiers checks or money orders on all orders, but please allow up to 14 business days for clearing. POSTAL money orders purchased at a USPS office will not be held for clearing.

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How do I remove items from my shopping cart?
To remove the items in your cart, simply click on the "delete" button on the lower left side of the product list on your shopping cart page. To remove a single item, change the quantity of that item to "0" and click the "Change Quantity" button.

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How can I change the quantity for a product in my shopping cart?
To change the quantity of an item in your cart, simply click in the white box next to the product description to the right and enter the quantity which you would like. Click the "Change Quantity" button to update the quantity.

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Can I place an order for a product that is out of stock?
No. Only in-stock items can be purchased.

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How can I view the shipping fees?
Shipping costs are displayed on the last screen before checkout. You will have an opportunity to view the shipping fees before finalizing your order.

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What carrier(s) are used to ship my orders?
Orders will be shipped UPS Ground, DHL Ground or FedEx Ground. There is NO shipping to P.O. Boxes. We apologize for the inconvenience. Note: oversized/overweight orders or shipments to Hawaii and Alaska may require a different shipper and normally have higher shipping rates.

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Do you ship to APO and FPO addresses?
Currently we are unable to ship to APO and FPO addresses.

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Do you ship to PO Boxes?
No. We require all destinations to be actual street addresses.

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What about expedited (faster) shipping?
Our current system does not allow for expedited shipping.

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How do I track an order?
Once your order has shipped we will provide you with the tracking number for your shipment. Please ensure that you have provided us with your correct email address.

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Why does my tracking number not track?
On rare occasions the tracking number has not been scanned in by the carrier yet. The tracking number should track within 24 hours of shipment.

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Can I cancel an order?
Orders maybe cancelled before payment is made. If payment has already been sent, contact us to see if it is still feasible to cancel your order. If the order has not been sent for fulfilment, cancellation of your order will be possible. If the order has already been submitted for shipment, a 30% restocking fee will apply. This 30% fee will be deducted off of the refund of your original payment. If the order has already shipped and you choose to refuse the shipment upon delivery to you, a 30% restocking fee will also apply.

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How can I have a product returned?
The return process varies with individual products, but generally an RMA (return) number is required for all returns. Contact us with the issue you are having, along with the product name and tell us that you would like to return the item. We will contact you with an RMA number and all instructions to facilitate the return of your item. PLEASE NOTE: Original shipping charges are not refunded on returned items. Shipping charges on returned items are the customer's responsibility. Please do not attempt to return any product without going through the RMA process. Unauthorized returns will be refused.

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What information do I need to return a product?
Refunds/replacements will not be processed unless they have a return authorization number (RMA). You must provide the following information when requesting an RMA to get the return authorization number and instructions: (1) Reason for the return (2) Replacement or credit

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When will I receive credit for my returned item?
Please allow 15 Business (M-F) days to process your credit from the day we receive the product back into inventory.

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Do you ship outside of the United States?
No. We only ship inside the Continental United States, Alaska and Hawaii. Please Note: Puerto Rico is not considered part of the Continental U.S.

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Can I pay for orders with a Canadian PayPal account?
No. We only accept U.S. PayPal payments from verified members.

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Is my personal information safe?
We take every precaution to protect user information. All sensitive information is encrypted using 128-bit SSL (Secure Sockets Layer) before being submitted. All personal information is kept secure according to our privacy policy, and is not traded, sold, or otherwise given to any third parties without your express permission. A locked security icon on the browser shows that the connection is encrypted.

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What if I decide I do not want the item and refuse the delivery?
If the package is refused by the customer, the customer shall be responsible for the return shipping fees as well as a 30% restocking charge.

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What if my shipment arrives damaged?
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Direct4Less to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Direct4Less immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Direct4Less of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

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Last Updated: 15 Dec 2006 20:45:54 PST home  |  about  |  terms  |  contact
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