How can I pay for my order?
For product payments, we accept credit cards and U.S. PayPal payments for orders under $500.00. We also accept cashiers checks or money orders on all orders, but please allow up to 14 business days for clearing. POSTAL money orders purchased at a USPS office will not be held for clearing.
How do I remove items from my shopping cart?
To remove the items in your cart, simply click on the "delete" button on the lower left side of the product list on your shopping cart page. To remove a single item, change the quantity of that item to "0" and click the "Change Quantity" button.
What carrier(s) are used to ship my orders?
Orders will be shipped UPS Ground, DHL Ground or FedEx Ground. There is NO shipping to P.O. Boxes. We apologize for the inconvenience.
Note: oversized/overweight orders or shipments to Hawaii and Alaska may require a different shipper and normally have higher shipping rates.
Can I cancel an order?
Orders maybe cancelled before payment is made. If payment has already been sent, contact us to see if it is still feasible to cancel your order. If the order has not been sent for fulfilment, cancellation of your order will be possible. If the order has already been submitted for shipment, a 30% restocking fee will apply. This 30% fee will be deducted off of the refund of your original payment. If the order has already shipped and you choose to refuse the shipment upon delivery to you, a 30% restocking fee will also apply.
How can I have a product returned?
The return process varies with individual products, but generally an RMA (return) number is required for all returns. Contact us with the issue you are having, along with the product name and tell us that you would like to return the item. We will contact you with an RMA number and all instructions to facilitate the return of your item.
PLEASE NOTE: Original shipping charges are not refunded on returned items.
Shipping charges on returned items are the customer's responsibility.
Please do not attempt to return any product without going through the RMA process. Unauthorized returns will be refused.
What information do I need to return a product?
Refunds/replacements will not be processed unless they have a return authorization number (RMA). You must provide the following information when requesting an RMA to get the return authorization number and instructions:
(1) Reason for the return (2) Replacement or credit
Is my personal information safe?
We take every precaution to protect user information.
All sensitive information is encrypted using 128-bit SSL (Secure Sockets Layer) before being submitted.
A locked security icon on the browser shows that the connection is encrypted.
What if my shipment arrives damaged?
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Direct4Less to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Direct4Less immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Direct4Less of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.